Cancellation & Refund Policy

    Jen Healey Creative, LLC
    Last updated: October 10, 2026

    At Jen Healey Creative, LLC, we value your time, investment, and commitment to personal and professional growth. Our cancellation and refund policies are designed to provide clear expectations, respect everyone’s time, and treat clients fairly.

    This policy applies to coaching and consulting services offered through JenHealey.com unless a separate written service agreement specifies different terms.

    1. Free Clarity Calls

    Free Clarity Calls are complimentary 30-minute introductory conversations with no purchase obligation.

    If you need to cancel or reschedule, please provide at least 24 hours’ notice whenever possible using the link in your appointment confirmation email.

    There are no cancellation fees for free Clarity Calls.

    2. Next Chapter Session — Individual Coaching

    Next Chapter Sessions are private, one-on-one coaching appointments.

    Scheduling and Rescheduling

    Clients may reschedule with at least 24 hours’ notice, subject to availability.

    Sessions canceled with less than 24 hours’ notice or missed without notice may be forfeited without a refund.

    One courtesy exception may be granted for a genuine emergency.

    Cancellation and Refunds

    Cancellation and Refunds — Next Chapter Session

    Clients may cancel their Next Chapter Session at least 24 hours before the scheduled appointment and receive a full refund.

    Alternatively, clients may reschedule their session with at least 24 hours’ notice, subject to availability.

    Sessions canceled with less than 24 hours’ notice or missed without notice are nonrefundable and may be considered forfeited.

    One courtesy exception may be granted for a genuine emergency, allowing the client to reschedule without penalty.

    If Jen Healey Creative, LLC must cancel a session, the client will be offered the choice of rescheduling or receiving a full refund.

    Approved refunds will be issued to the original payment method within 14 calendar days, unless applicable law requires otherwise.

    Nothing in this policy limits cancellation or refund rights provided by applicable law.

    3. Next Chapter Coaching — 12-Week Program

    Next Chapter Coaching is a 12-week private coaching program that includes six (6) individual 60-minute coaching sessions.

    Program Investment

    Clients may select one of the following payment options: *pricing shared on call.

    • Pay in full.
    • Payment plan.

    For the payment plan, installments are scheduled at enrollment, four weeks after enrollment, and eight weeks after enrollment.

    Payment arrangements must be agreed upon before the program begins.

    Scheduling and Attendance

    Sessions are generally scheduled approximately every other week during the 12-week program.

    Clients may reschedule with at least 24 hours’ notice, subject to availability.

    A session missed or canceled with less than 24 hours’ notice may be counted as a completed session for cancellation and refund calculations. One courtesy exception will be available for a genuine emergency.

    Any extension beyond the original program period requires mutual written agreement.

    Early Termination and Refunds

    Clients may request early termination of their program by providing written notice.

    If the program ends before all six sessions have been delivered, the value of completed sessions will be calculated by dividing the client’s contracted program price by six and multiplying that amount by the number of sessions completed.

    Any payments received in excess of the amount earned for completed sessions, plus any applicable agreed charges for missed or late-canceled sessions, will be refunded.

    If payments received are less than the value of services already delivered, the client remains responsible for the unpaid earned balance, subject to applicable law.

    Future installments for services not delivered will not become due solely because the client terminates early.

    Refunds due will be issued to the original payment method within 14 calendar days after the final amount is determined, unless applicable law requires otherwise.

    If Jen Healey Creative, LLC is unable to deliver the remaining contracted sessions, the client will be offered a mutually acceptable alternative arrangement or a refund for services not delivered.

    4. Marketing and Creative Consulting Services

    Marketing strategy, branding, creative services, design, and related consulting projects may involve customized work, project milestones, and third-party expenses.

    Payment schedules, cancellation terms, refunds, and ownership of deliverables will be defined in the applicable written consulting agreement or project proposal.

    Unless otherwise agreed in writing, fees for completed services and previously approved nonrecoverable third-party expenses remain payable, subject to applicable law.

    Any prepaid amounts attributable to services not performed will be addressed under the applicable written agreement and relevant legal requirements.

    5. Digital Products and Downloadable Resources

    Complimentary digital resources are provided at no charge.

    Any future paid digital products, courses, or downloadable materials will have their applicable refund terms disclosed before purchase.

    This policy does not establish a blanket no-refund rule for digital products.

    6. Payment Processing

    Approved refunds will ordinarily be returned through the original payment method.

    Actual posting times may vary depending on the payment processor and financial institution.

    7. Exceptions and Applicable Law

    Nothing in this policy limits consumer rights, cancellation rights, or refund protections that cannot lawfully be waived.

    Where applicable law or a separately executed agreement provides additional protections, those requirements will be honored.

    8. Questions and Cancellation Requests

    For questions about cancellations, refunds, or service agreements, please contact:

    Jen Healey Creative, LLC
    Website: https://jenhealey.com/
    Email: jen@jenhealey.com

    Please include your name, booked service, and appointment date when requesting a cancellation or refund.

    9. Policy Updates

    This policy may be updated periodically. The version applicable to a purchase or signed service agreement will govern that purchase unless a change is mutually agreed upon or required by law.